FAQ

Question: What does 10-free mean? 

Answer: 10-free means that our polishes do not contain dibutyl phthalate, toluene, xylene, ethyl tosylamide, camphor, formaldehyde, formaldehyde resin, parabens, phthalates, and fragrances.

 

Question: How can I qualify for free shipping?

Answer: Shipping is automatically free for all orders in the US over $50.

 

Question: Do you ship internationally?

Answer: Yes, we ship worldwide. DHL express shipping rates will be automatically calculated and added to the total at checkout.

 

Question: How long does shipping take? 

Answer: All orders are processed in the order they arrive, within 3-5 business days. You will receive email notification once your order ships, tracking information will be included. 

 

Question: Can I return my polish if I’m not satisfied?

Answer:  Unfortunately due to the nature of nail polish and cosmetics (for sanitary and safety concerns) we do not accept returns. All sales are final. 

 

Question: My nail polish arrived broken, what can I do? 

Answer: Email a photo of the broken item to info@9thandmaxwell.com, or text (833) 206-1600, include name, order number and address and we will ship out a replacement free of charge.

 

Question: How can I get in touch with you if I need to change or cancel my order?

Answer: Email us as soon as possible at info@9thandmaxwell.com, or text (833) 206-1600, we can modify the order if it hasn't shipped. You can also reach us through the “contact us” link at the top of the home page.